Man and Van Chiswick Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Chiswick provides man and van, removal, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, partnership, company, or organisation booking or receiving the services.

Services means any man and van, household or office removal, transport, packing, loading, unloading, or related services provided by Man and Van Chiswick.

Goods means the items, furniture, boxes, and any other property that we are requested to move, transport, handle, or store.

Quotation means the price estimate provided by us for the services, whether given verbally, in writing, or online.

Contract means the legally binding agreement between the client and Man and Van Chiswick for the provision of services in accordance with these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services for residential and commercial clients, including loading, transportation, unloading and, if agreed, additional services such as packing or furniture assembly. The exact scope of the services will be set out in the quotation or confirmed at the time of booking.

Our services are primarily provided within our usual operating area. Longer distance or out-of-area moves may be undertaken by prior agreement and may be subject to additional charges and conditions.

3. Booking Process

3.1 Bookings may be made by the client via our accepted communication channels. A booking is only confirmed when we have accepted the request and provided a confirmation, which may be verbal or written.

3.2 When making a booking, the client must provide accurate and complete information, including:

a. Collection and delivery addresses and access details.

b. The nature and general quantity of goods to be moved.

c. Any heavy, fragile, high value, or unusual items.

d. Any parking or access restrictions or additional requirements.

3.3 Our quotation is based on the information supplied by the client. If the information is incomplete or inaccurate, we reserve the right to amend the quotation, adjust the charges, or refuse to carry out part or all of the services.

3.4 Where parking permits, congestion charges, tolls or access arrangements are required, it is the client’s responsibility to arrange or pay for these unless expressly agreed otherwise in advance.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are estimates based on the information provided by the client and the expected duration of the job. Quotations may be given as a fixed price or on an hourly rate basis.

4.2 Quotations do not include costs arising from:

a. Delays outside our reasonable control, such as waiting for keys or documents.

b. Additional services requested on the day of the move.

c. Parking fees, fines due to inadequate client information, tolls, or congestion charges.

4.3 If the job takes longer than estimated due to factors beyond our control, additional time will be charged at our standard hourly rate or an agreed rate, rounded up to the nearest time unit stated in the quotation.

4.4 All prices are given in pounds sterling and may be subject to applicable taxes where required by law.

5. Payments

5.1 Unless agreed otherwise in writing, payment is due in full on or before completion of the services on the day of the move.

5.2 We accept the payment methods indicated in our booking communications. The client is responsible for ensuring that cleared funds are available at the time payment is due.

5.3 For larger or longer distance moves, or at our discretion, we may require a deposit to secure the booking. Deposits are non-refundable except where we cancel the services without cause or where we explicitly state they are refundable.

5.4 If payment is not made when due, we reserve the right to:

a. Suspend or cease performance of the services.

b. Retain possession of the goods until payment in full is received.

c. Charge reasonable late payment interest and recovery costs in accordance with applicable UK law.

6. Cancellations and Amendments

6.1 If the client wishes to cancel or amend a booking, they must notify us as soon as possible.

6.2 Where a cancellation is received:

a. More than 72 hours before the scheduled start time, we will generally cancel without further charge, although any non-refundable third-party costs may still apply.

b. Between 24 and 72 hours before the scheduled start time, we reserve the right to charge up to 50 percent of the quoted price.

c. Less than 24 hours before the scheduled start time, we reserve the right to charge up to 100 percent of the quoted price.

6.3 If the client wishes to change the date, time, or scope of the services, this will be subject to our availability and may result in revised pricing. We are not obliged to accommodate changes, but will make reasonable efforts to do so.

6.4 We reserve the right to cancel or reschedule the services in case of circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, road closures, or safety concerns. In such cases, we will seek to agree an alternative date or, if this is not possible, refund any sums paid for services not provided.

7. Client Responsibilities

7.1 The client is responsible for:

a. Ensuring that goods are properly packed and ready for transport, unless we have agreed to provide packing services.

b. Disconnecting and preparing appliances, such as washing machines and cookers, before the move.

c. Securing valuables, important documents, and items excluded from our liability, as set out in these Terms and Conditions.

d. Ensuring that suitable parking is available and legal at both collection and delivery addresses.

e. Being present, or appointing a representative to be present, during collection and delivery to provide instructions and check that the correct goods are moved.

7.2 The client must not request us to move or handle any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for transport, including but not limited to firearms, drugs, gas cylinders, or live animals.

8. Access and Parking

8.1 The client must ensure that safe and reasonable access is available at both collection and delivery addresses. This includes ensuring that hallways, staircases, lifts, and doorways are clear and suitable for moving goods.

8.2 If access is restricted or unsuitable, or if parking arrangements are not available or lawful, we may:

a. Refuse to move certain items.

b. Charge additional fees for the extra time or effort required.

c. Cancel the services and charge a reasonable cancellation fee.

8.3 Any parking charges or fines incurred due to incorrect or incomplete information supplied by the client, or due to the client’s failure to arrange suitable parking, may be charged to the client.

9. Waste and Rubbish Regulations

9.1 We are a removal and transport service and are not licensed to remove or dispose of certain types of waste. We will not carry hazardous or prohibited waste, including chemicals, oils, asbestos, clinical waste, or any item classified as controlled or hazardous waste under UK law.

9.2 We may remove general household items and unwanted possessions as part of a removal job, but only where this is agreed in advance and where the items do not constitute restricted waste.

9.3 The client remains responsible for ensuring that any items presented for removal are lawful and suitable to be carried and disposed of in accordance with UK waste regulations.

9.4 If we agree to dispose of items on the client’s behalf, we will do so using appropriate facilities or services. Any associated fees will be charged to the client and may be itemised in the quotation or final invoice.

10. Excluded and Special Items

10.1 We do not accept responsibility for loss or damage to the following items, whether or not we are aware that such items are contained in the goods, unless we have expressly agreed otherwise in writing:

a. Jewellery, watches, precious metals, stones, or items of exceptional value.

b. Cash, bank cards, financial documents, or negotiable instruments.

c. Important documents such as passports, personal identification, legal deeds, bonds, or certificates.

d. Perishable items, plants, or animals.

10.2 The client should personally transport such items and ensure they are not included in boxes or furniture we are asked to move.

11. Our Liability

11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

11.2 We are not liable for any loss or damage arising from:

a. The client’s failure to pack goods properly, unless we have provided that packing service.

b. Inherent defects, natural deterioration, or pre-existing damage in the goods.

c. Normal wear and tear arising from handling and transport.

d. Acts or omissions of the client or their representatives.

e. Circumstances beyond our reasonable control, including theft, extreme weather, or road traffic incidents not caused by our negligence.

11.3 Our total liability for loss of or damage to goods, whether in contract, tort, or otherwise, is limited to a reasonable amount having regard to the value of the goods and the price paid for the services. We may request an inventory or valuation to assess appropriate cover and may decline to move certain high-value items.

11.4 We are not liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the services.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot lawfully be excluded under UK law.

12. Claims and Complaints

12.1 The client must inspect the goods as soon as reasonably practicable after completion of the services.

12.2 Any apparent loss or damage must be reported to us as soon as possible and in any event within 48 hours of completion of the services. We may request reasonable evidence of damage, such as photographs or a written description.

12.3 Failure to notify us within this time frame may affect our ability to investigate and may limit or extinguish any liability we may have.

12.4 We will consider all complaints fairly and respond in a reasonable time. If appropriate, we may offer repair, replacement, or a financial settlement, subject to the limitations of liability set out in these Terms and Conditions.

13. Insurance

13.1 We maintain insurance cover appropriate to our business and legal obligations. Details of our cover can be provided on request.

13.2 The client is responsible for ensuring that their own contents or business insurance policies provide adequate cover for the move, including any high-value or delicate items not covered by our standard liability.

14. Force Majeure

14.1 We will not be in breach of contract or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, strikes, accidents, road closures, or public emergencies.

14.2 In such circumstances, we may suspend the services for the duration of the event or offer to reschedule the services to a mutually convenient time.

15. Personal Data

15.1 We will collect and use personal data from the client only to the extent necessary to accept bookings, provide services, process payments, and comply with legal obligations.

15.2 We will handle personal data in a manner consistent with applicable UK data protection legislation and will not sell or disclose personal data to third parties except where necessary to deliver the services or where required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.

17. General Provisions

17.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the client and Man and Van Chiswick in relation to the services and supersede any prior agreements, understandings, or arrangements, whether oral or written, relating to the subject matter.

17.4 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the services, unless changes are required by law or regulation.



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So How Can Our Man and Van Chiswick Services at Low Prices Assist You?

The answer to the above question is simple; our services assist you by making the process less stressful. They are high quality, and some of the most affordable on the market today. We pride ourselves on providing man and van services in Chiswick that will fit any mover’s needs, from small households to large businesses we make sure to provide the same level of quality to each. So to make your home removal a simple one, put it in the hands of our expert man and van Chiswick.

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Luton Van 2 Men 4 Men
Per hour /Min 2 hrs/ 70 140
Per half day /Up to 4 hrs/ 280 560
Per day /Up to 8 hrs/ 560 1120

*All prices are subject to VAT at 20%.

Contact us

Company name: Man and Van Chiswick Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 110 Sutton Ct Rd
Postal code: W4 3EQ
City: London
Country: United Kingdom

Latitude: 51.4853730 Longitude: -0.2683620
E-mail:
[email protected]

Web:
Description: Contact us right away and our proficient and cost-effective Chiswick, W4 relocation services will be available for you at best value!
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